ARTICLE 1: INTRODUCTION

The general terms and conditions of sale detailed in this document (hereinafter "General Conditions") regulate the process of purchase and sale of the products offered and available, and establish the contractual relationships between petitioner and / or buyer, user or you (in forward the client) and VERTIGEN FLY SL , ES-B55292692, located at Sector Aeroclub 13B, planta 2, 17487 Empuriabrava, Girona (Spain).

These general terms and conditions of sale are the only ones applicable and replace all other conditions to date once they are public on the site. Any modifications will apply only to orders placed after their publication on the site.

Each order and / or purchase made, either personally, by fax or e-mail, addressed to the commercial managers, and / or through the online store or webshop ("for all of them on the site"), is governed by The General Conditions applicable on the date of the order.

The fact of placing your order on the site automatically indicates that you accept our General Conditions.

By accessing the site, you agree to respect the General Conditions, as well as any conditions of use that may apply to it.

VERTIGEN SL reserves the right to change and modify the General conditions of sale without prior notice, for informative and non-limiting purposes, the products, its availability and sites, prices and rates, payment and credit terms, customer service hours, etc., or any other that you consider, at any time.

ARTICLE 2: GOODS

The products and articles offered are in the catalog. The products may suffer modifications with respect to graphic reproduction in the catalog. Its availability is subject to the existing stock or production

We process your requests for products with characteristics different from those offered in the catalog through our customized and special manufacturing that we order with prior budget and contracting.

ARTICLE 3: PRICE

The prices will be those in force on the date of issue or shipment and always under conditions and terms Incoterm Ex Works.

The sale prices indicated on the site are in euros and don’t include the value added tax (VAT) or others that may correspond at any time. At checkout, before proceeding with the purchase, the corresponding VAT will be applied and displayed.

We reserve the right to modify our prices at any time, but we undertake to apply the rates indicated at the time of placing the order, except typographical or printing error.

The budgets made for custom and special manufacturing reasons will have a validity of 20 calendar days, except force majeure and / or extraordinary cause. For informative and non-limiting purposes, stoppage of unexpected production, natural catastrophes, instability in commodity markets, currency variations, etc.

If the order involves shipping, the corresponding expense will be applied to the customer, and these will be included at the end of the order as the greater amount of delivery, and / or carry the mandatory VAT or other tax that may correspond at any time.

If the shipping address in the order is equivocal, its subsequent modification, if accepted, may generate expenses at your expense on your invoice.

ARTICLE 4: ORDER

Vertigen reserves the right of admission and acceptance of the orders completed, which must be authorized by the commercial managers before their processing and / or shipment.

All orders for customised or special manufacturing products are considered firm once confirmed. As production begins immediately after confirmation, modification or cancellation is not possible. VERTIGEN SL is not responsible for errors made by the customer when placing an order.

Telephone orders may be placed with the assistance of our sales agents; however, VERTIGEN SL is not liable for any faults or errors that may occur during this process. Claims based solely on such circumstances will not be accepted.

There is no minimum order quantity, we serve and deliver the merchandise by units.

Small orders are treated in the same way as larger orders.

The consideration of special and / or customized order part of requests that by their characteristics do not appear offered in catalog, reason why VERTIGEN SL , as in atypical orders and of great volume, reserves the right to serve ± 5% of the amount initially requested. For requests for special and / or customized orders in which you specify in writing, accuracy between the quantity requested and delivered, VERTIGEN SL reserves the right to reimburse you an additional cost of 5% of the total amount of the order completed.

The orders that involve the preparation and shipment from several warehouses will support individual charges in their packages for the purpose of shipping.

ARTICLE 5: CONFIRMATION

The client (petitioner and / or buyer, user or you), declares to have read, understood and accepted these terms and general conditions of sale before placing the order. The confirmation of your order constitutes therefore the acceptance of these terms and general conditions of sale.

ARTICLE 6: AVAILABILITY

Our product offers and prices are valid as long as they are visible on the site, and will be until the end of stock. The periods for the availability of a product will only be indicative data, and any delays do not grant the customer the right to cancel the sale, refuse the merchandise or claim damages and interests.

We will settle your order whenever stocks are available. In the event that a product is not available after your order has been accepted, we will inform you by email.

Any claim for disagreement with a product must be transmitted within a period of seven calendar days from the date of receipt of the product.

ARTICLE 7: SERVICE

We work to offer a continuous service over time.

We process your order in production and we send it to you by transport agency delivering it to the address indicated in the delivery data of your order.

24-48 hours in the peninsula, and 3 to 5 working days in Europe, depending on the day of the week and the time when your order ends, and the availability of the transport agency.

For the rest of the world, the agility of our service will depend on the customs procedures and conditions and existing taxes.

In case the carrier is chosen by the Customer, Vertigen will not be responsible for the damage or loss of the products, since the carrier has collected the products in our own warehouse.

ARTICLE 8: PAYMENT METHOD

The products must be paid by credit card (through a secure website), PayPal with an additional cost of 5% of the total invoice

or advance bank transfer, unless different conditions have been agreed in writing with Vertigen.

In case of bank transfer contact us for bank account information.

In the case of delays in payments beyond the term established in your invoice, it will result in a late charge to the legal interest of the money established annually, with a minimum amount of 5% of the nominal amount of the invoice or amount for administrative expenses, delay and / or return.

ARTICLE 9: FISCAL EXEMPTION

Companies from the European Union must provide their intra-community VAT number in order to be able to invoice without VAT.

ARTICLE 10: RIGHT OF RETURN

In accordance with Article 103.c of the Spanish Consumer Protection Law (TRLGDCU) and applicable European legislation, as the products are made to the customer’s specifications or clearly personalised, the customer has no right of withdrawal and may not request a return once the order has been confirmed, except in cases of manufacturing defects or errors attributable to VERTIGEN SL. By exception, in the rare cases where the products supplied are standard and not personalised, the customer may exercise the legal right of withdrawal within the period established by applicable consumer protection laws.

Any claim for disagreement with a product must be communicated to the CUSTOMER SERVICE department within a maximum period of seven (7) calendar days from the date of receipt of the product.

Before unpacking the merchandise, the client must record any packaging defect in the delivery note in order to enable the transport insurance and notify it within 24 hours.

Claims of open or lost packages will not be accepted if this incidence has not been stated on the delivery note of the transport agency.

Previously in advance of your shipment, all returns must be authorized by the customer service department, and you will be informed of the file number by e-mail, which must be printed copy and deposited inside the box and outside it to make the subsequent follow-up.

The fertilizers will be made once it has been verified that the merchandise received coincides with the one authorized in the file, contains its original packaging and is in perfect condition.

Refunds of garments handled by you are not allowed, nor will claims on the amount of marking work on defective merchandise be accepted, therefore you must check the merchandise before carrying out any work on screen printing, embroidery, transfer, etc. ,

Only claims based on service reasons, own errors for quality and quantity are accepted. In case of own error in the totality or partiality of the order processed, the products will be repaired and sent.

In any case, no refunds of manipulated and / or personalized items by you, outside of their original packaging, or outside the established deadlines. Returns are not accepted for reasons other than those mentioned.

ARTICLE 11: APPLICABLE LAW - LITIGATION

All conflicts or disputes arising from these General Conditions shall be resolved in accordance with Spanish law and submitted to the Courts and Tribunals of Figueres (Girona), without prejudice to consumer protection legislation.

ARTICLE 12: PROTECTION OF PERSONAL DATA

VERTIGEN SL processes the personal data provided by the customer in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection laws. The data is used solely for the purposes of processing orders, issuing invoices, and providing customer service.

Being the information that you send us indispensable to process your order and to write the invoice, the absence of such information will suppose the cancellation of your order. When you visit and / or register on the site, you agree to provide us with real and accurate information about you. The transmission of false information is a violation of these General Conditions and any condition of use that may be found on the site. You have a permanent right to access and rectify your personal data, in accordance with the relevant national and European laws. You can modify this information by request at any time by sending us a letter to our address or by contacting the commercial agents at your disposal.