Our Shipping Warranty covers issues related exclusively to the transport process — such as loss or dama ge caused by the courier. Delay is not included.
In case you don’t purchase shipping, Vertigen is not responsible for any damage or loss during transit. Under no circumstances is Vertigen fly responsible for delays in shipping once the order is in the hands of the shipping company.
If the customer fails to collect the package or provides incorrect delivery information, Vertigen cannot be held liable for any resulting issues or costs.
All Vertigen suits are covered by a warranty against manufacturing defects and material faults.
Because each suit is made to order and tailored to your specifications, returns or refunds are not accepted once production has begun.
This policy follows EU Directive 2011/83/EU on Consumer Rights, which states that the right of withdrawal does not apply to goods “made to the consumer’s specifications or clearly personalised.”
This regulation is also reflected in Spanish law (Ley General para la Defensa de los Consumidores y Usuarios).
If you wish to cancel your order before production begins, please contact us as soon as possible.
Once production has started, cancellations are no longer possible due to the customised nature of our products.
No, discounts are not cumulative.
Dealer discounts, special offers, and Vertigen vouchers must each be used separately, in different purchases.
No, all prices displayed on the website are exclusive of VAT.
VAT is automatically calculated at checkout based on the delivery address:
Customs charges are payable by the customer. Vertigen is not responsible for customs charges. The cost will vary depending on the customs regulations of each country.
In cases of force majeure (e.g. natural disasters, strikes, supply shortages, or shipping disruptions), production or delivery may be delayed.
Vertigen will always do its best to meet the estimated timelines, but we cannot be held responsible for delays beyond our control.
If you believe your suit has a defect covered by warranty, please contact us via email with:
Our team will review your case and inform you of the next steps for repair or replacement.
You will find a video tutorial explaining how to take them properly in this url:
Production times are approximate and may vary depending on workload and material availability.
We collect and store customer data (such as measurements and design preferences) solely for production and delivery purposes.
All data is handled securely and in accordance with the EU General Data Protection Regulation (GDPR). Please refer to the legal section.
Please note that colours may vary slightly between digital displays and the final product.
Differences in screen calibration, lighting conditions, and fabric texture can cause minor variations in tone or brightness.
Mock-ups and online previews are intended as visual references, not exact colour or design reproductions.
We always strive to achieve the closest possible match to your selected design.
To place an order, simply follow the steps on our online configurator and complete all required fields, including measurements and design details.
For a step-by-step guide on how to complete your custom suit order, please watch our tutorial video here:
https://www.youtube.com/watch?v=g1RcEjUU6_8
If you have any questions during the process, feel free to contact our support team.
Please provide all measurements using the following units:
This ensures accuracy and consistency when creating your custom suit. Incorrect units may result in a poor fit, so please double-check before submitting your order.
